Partnership for Success: Nurturing Relationships with Your 3PL Provider


If you want to go fast, go alone. If you want to go far, go together.

African Proverb

Absolutely! It also sounds like the famous quote, “No man is an island.” For business owners out there, you may think you’re a lone wolf, but when it comes to running a successful business, it takes a village. Sure, you could try to ship those goods all by yourself and get a quick win, but if you really want to go the distance, it’s all about teamwork and building a strong relationship with your logistics partner. Trust me, it’s like having a reliable wingman – you’ll get further together than you ever could alone.  However, like any relationship, it requires effort and commitment to ensure it remains healthy and productive. Continue to read on and explore how you’ll ensure a great relationship with your logistics partner.

Communication is key.

The first step in maintaining a strong relationship with your 3PL provider is communication. Basic, right? Because there is no relationship without communication. Regularly scheduled check-ins and meetings can help ensure that everyone is on the same page and that any potential issues are addressed promptly. One real-life example of how communication can help nurture relationships between businesses and their third-party providers is the partnership between McDonald’s and its suppliers. McDonald’s relies on a complex web of suppliers to provide ingredients, packaging, equipment, and other goods and services necessary to operate its restaurants. Whether it’s a weekly phone call or a monthly in-person meeting, consistent communication can go a long way in building trust and fostering a positive working relationship.

Provide feedback.

Your 3PL provider is there to help you, and one of the most effective ways to do that is by providing feedback. Everybody loves feedback! Just like communication, your logistics partner would love to be on the same page with you and improve their service to satisfy your business needs. Whether it’s constructive criticism or praise for a job well done, letting your 3PL know how they’re doing can help them understand your needs better and tailor their services accordingly. Additionally, providing feedback can help strengthen the relationship by showing that you’re invested in their success as well.

Set clear expectations.

We’re avoiding frustrations, which is no good if you’re aiming for a better relationship with your partner. That’s why setting clear expectations is important. It is the main thing that has gone through in any successful relationship, and the one you have with your 3PL provider is no exception. By defining specific goals and objectives, you can ensure that everyone is working towards the same outcome. Additionally, clearly outlining your expectations can help your 3PL provider understand your priorities and tailor their services to meet your needs.

Embrace collaboration.

Collaboration is key to any successful relationship, including the one you have with your 3PL provider. By working together, you can identify areas for improvement and find solutions that benefit both parties. Furthermore, collaboration can help foster a sense of teamwork and trust, which can lead to a more productive and positive working relationship.

Provide regular updates.

Keeping your 3PL provider up-to-date on your business’s needs and priorities can help ensure they’re providing the best possible service. Whether it’s changes in product lines or an increase in demand, keeping your 3PL informed can help them adjust their services accordingly. Additionally, providing regular updates can help strengthen the relationship by showing that you value their input and expertise.

Be open to new ideas.

Your 3PL provider is there to help you, and sometimes that means offering new ideas or approaches that you may not have considered. Being open to these suggestions can help you identify new opportunities for growth and improvement. Additionally, it can help strengthen the relationship by showing that you value your 3PL provider’s expertise and are willing to try new things.

Celebrate successes.

Finally, don’t forget to celebrate success – whether big or small. Having one another and making it through the good and bad phases of business is a true relationship. Whether it’s a successful product launch or a seamless supply chain operation, taking the time to acknowledge and celebrate these achievements can help strengthen the relationship and foster a sense of teamwork and collaboration.

Related Post: Optimizing Your 3PL Partnership: Best Practices for Effective Collaboration


In conclusion, nurturing a strong relationship with your 3PL provider requires effort and commitment. By prioritizing communication, feedback, collaboration, and celebrating successes, you can build a relationship that is productive, positive, and mutually beneficial. Ultimately, the stronger your relationship with your 3PL provider, the better equipped you’ll be to navigate the challenges and opportunities of the ever-changing business landscape.

Would you like to talk more about third-party logistics services? Email [email protected] or call us at 818-510-1499. We’d love to build a relationship with you. 

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